Privacy Policy

Last Updated: April 27, 2026

SafeRide NEMT (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.saferidenemtdmv.com or use our Non-Emergency Medical Transportation (NEMT) services in Maryland.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Definitions

For clarity, the following terms are used throughout this Privacy Policy:

  • “Personal Information” – Any information that identifies or relates to an identifiable individual (e.g., name, phone number, address).

  • “Service Providers” – Third parties who assist with transportation, routing, scheduling, communication, or website operations.

  • “Cookies” – Small data files stored on your device to improve website functionality.

  • “SMS Communications” – Text messages sent to your mobile device for service-related purposes.

2. Information We Collect

We collect information that you voluntarily provide when booking transportation, contacting us, or using our services.

A. Personal Information

  • Full name

  • Phone number

  • Email address

  • Home address (pickup/drop-off locations)

B. Service & Trip Information

  • Appointment date and time

  • Pickup and destination details

  • Mobility or assistance needs (walker, wheelchair, cane, etc.)

  • Special instructions related to transportation

C. Communication Data

  • Messages, phone calls, emails, and service inquiries

  • SMS/text message interactions (if enabled)

D. Technical Information

When you use our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited and usage behavior

  • Cookies and tracking data

3. How We Use Your Information

We use collected information to:

  • Schedule and provide transportation services

  • Coordinate pick-ups and drop-offs efficiently

  • Communicate booking confirmations and updates

  • Send SMS/text notifications (appointment reminders, driver updates)

  • Improve customer service and operational performance

  • Ensure safety and service quality

  • Comply with Maryland state laws and applicable regulations

  • Prevent fraud and unauthorized use of services

  • Respond to customer inquiries and support needs

We do not use your information for automated decision-making or profiling.

4. SMS / Text Messaging Policy

By providing your phone number, you consent to receive SMS/text messages from SafeRide NEMT related to:

  • Ride confirmations

  • Driver arrival updates

  • Appointment reminders

  • Service notifications

Message and data rates may apply.

You may opt out at any time by replying “STOP” to any message.
For help, reply “HELP” or contact us directly.

We do not sell, rent, or share SMS consent or phone numbers for marketing purposes.

5. How We Share Information

We do not sell your personal information.

We may share information only in the following cases:

A. Service Providers

  • Drivers, dispatch staff, and scheduling personnel

  • Software providers used for routing, communication, or booking

These providers receive only the information necessary to perform their services and must protect your data.

B. Legal Requirements

We may disclose information if required to:

  • Comply with state or federal law

  • Respond to court orders or legal requests

  • Protect our rights, safety, or operations

C. Business Operations

Limited information may be shared internally for:

  • Scheduling trips

  • Improving service efficiency

  • Ensuring safety and compliance

6. Health-Related Information (NEMT Notice)

As a transportation provider, we may collect limited health-related or mobility information strictly to provide safe and appropriate transportation services.

We are not a healthcare provider and not a HIPAA-covered entity, but we treat all sensitive information with strict confidentiality and use it only for transportation purposes.

7. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Disclosure

However, no system is 100% secure, and we cannot guarantee absolute security of data transmitted online.

If a data breach occurs, we will notify affected individuals in accordance with Maryland law.

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

  • Improve user experience

  • Analyze website traffic

  • Understand user behavior

You may disable cookies in your browser settings, but some features of the site may not function properly.

Do Not Track (DNT)

We do not respond to Do Not Track signals because no uniform standard for DNT compliance currently exists.

9. Data Storage Location

Your information is stored on secure servers located in the United States.

10. Data Retention

We retain personal information only as long as necessary to:

  • Provide transportation services

  • Meet legal and regulatory requirements

  • Resolve disputes

  • Enforce agreements

After that, information is securely deleted or anonymized.

11. Your Privacy Rights

You have the right to:

  • Request access to your personal data

  • Request corrections to inaccurate information

  • Request deletion of your data (subject to legal limitations)

  • Opt out of SMS or email communications

To exercise these rights, contact us using the information below.

12. Children’s Privacy

Our services are not intended for children under the age of 13.
We do not knowingly collect personal information from children without parental or guardian consent.

13. Third-Party Services & Links

We may use third-party services (such as mapping tools, scheduling systems, and communication platforms) to operate our business.

Our website may also contain links to third-party websites.
We are not responsible for the privacy practices of those websites.

14. Contact Form & Website Submissions

Information submitted through our website forms is stored securely and used only to respond to your request or schedule transportation.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.

16. Governing Law

This Privacy Policy is governed by the laws of the State of Maryland, United States.

17. Contact Us

If you have any questions about this Privacy Policy or your data, contact us at:

SafeRide NEMT‍ ‍
Silver Spring, Maryland, USA

Email: info@tecqnova.com
Phone: 240-595-8176

Manager: Tekia Alwolde