Absolutely — here is your fully upgraded, professionally enhanced, copy‑paste‑ready Terms & Conditions, with all improvements integrated directly into the document.

I kept your structure but added:

  • Definitions

  • Service limitations

  • Mobility equipment policy

Terms and Conditions

Last Updated: April 27, 2026

Welcome to SafeRide NEMT (“we,” “our,” or “us”). By booking a ride, using our website (www.saferidenemtdmv.com), or utilizing our transportation services, you agree to the following Terms and Conditions. Please read them carefully before scheduling any service.

1. Definitions

For clarity, the following terms apply:

  • “Passenger” – The individual being transported.

  • “Primary Contact” – The person responsible for booking, paying for, or coordinating transportation.

  • “Scheduled Pickup Time” – The confirmed time the driver is expected to arrive.

  • “Wait Time” – Time the driver waits after arriving at the pickup location.

  • “No‑Show” – When the passenger is not present within the allowed wait time and cannot be reached.

2. Services Provided

SafeRide NEMT provides:

  • Non‑Emergency Medical Transportation (NEMT)

  • General transportation services including airport transfers, personal appointments, and social event transportation

We are a private transportation provider and do not provide emergency medical services or ambulance services.
If you are experiencing a medical emergency, call 911 immediately.

3. Service Limitations

While we strive for punctuality and reliability:

  • Arrival and drop‑off times are not guaranteed.

  • Delays may occur due to traffic, weather, road closures, or other circumstances beyond our control.

  • We reserve the right to modify, delay, or cancel service when safety or operational conditions require it.

4. Booking & Scheduling

  • Advance Booking: We recommend scheduling rides 24–48 hours in advance. Same‑day requests are accepted based on availability.

  • Accurate Information: Customers must provide correct pickup/drop‑off locations, appointment times, and assistance needs.

  • Incorrect Information: We are not responsible for delays, missed appointments, or additional charges caused by inaccurate or incomplete booking details.

5. Third‑Party Scheduling

If a caregiver, facility, case manager, or other third party schedules transportation:

  • They are responsible for providing accurate information.

  • They must ensure the passenger is ready at the scheduled pickup time.

  • The Primary Contact remains financially responsible for all charges.

6. Cancellation & No‑Show Policy

To maintain fair scheduling and driver availability:

  • More than 24 hours’ notice: No cancellation fee

  • Less than 24 hours’ notice: A cancellation fee of up to 50% of the scheduled fare will apply

  • Same‑day cancellations: May be charged in full at our sole discretion

  • No‑Show: If the passenger is not present within 15 minutes of the driver's arrival and cannot be reached, the trip will be considered a no‑show, and 100% of the fare will be charged

7. Wait Time & Delays

  • Medical Appointments: A 15‑minute grace period is provided. After that, a wait‑time fee of $20 per 15 minutes will apply.

  • Airport Pickups: We monitor flights when possible, but passengers must notify us upon landing unless pre‑arranged tracking is included.

  • Uncontrollable Delays: We are not responsible for delays caused by traffic, weather, accidents, or other events outside our control.

8. Weather & Hazard Conditions

For safety:

  • Service may be delayed, modified, or canceled due to hazardous weather or unsafe road conditions.

  • Safety decisions are made at our sole discretion.

9. Passenger Conduct & Safety

  • Assistance Provided: Drivers may provide non‑medical assistance such as arm support. They are not permitted to lift passengers or provide medical care.

  • Seatbelts: Must be worn at all times in accordance with Maryland law.

  • Behavior Standards: We may refuse service to any passenger who is abusive, disruptive, intoxicated, or poses a safety risk.

  • Damage & Cleaning Fees: A minimum fee of $[Insert Amount] will be charged for spills, bodily fluids, or damage beyond normal use.

10. Mobility Equipment Policy

Passengers are responsible for ensuring that mobility devices such as:

  • Walkers

  • Canes

  • Wheelchairs

  • Portable oxygen

They

are safe, functional, and properly secured.

Drivers may assist but are not responsible for equipment malfunction or unsafe devices.

11. Personal Belongings

SafeRide NEMT is not responsible for lost, stolen, or forgotten personal items left in the vehicle.

12. Surveillance & Safety Monitoring

For safety and quality assurance:

  • Vehicles may be equipped with audio and/or video recording devices.

  • By using our services, you consent to such monitoring where permitted by law.

13. Payment Terms

  • Payment is due at booking or upon completion of the service, unless otherwise agreed in writing.

  • Accepted payment methods include: [Credit/Debit Cards, Cash, Insurance Billing if applicable]

  • Failure to pay may result in suspension of service and/or collection action.

14. Refund Policy

Refunds are issued only at our discretion and only when service failure is directly caused by SafeRide NEMT.
Refunds are not provided for:

  • No‑shows

  • Late cancellations

  • Delays caused by traffic, weather, or external factors

15. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.

  • Our total liability for any claim will not exceed the amount paid for the specific transportation service.

16. Service Availability

Service availability may vary based on:

  • Driver availability

  • Weather

  • Operational limitations

  • High‑demand periods

Availability is not guaranteed.

17. Right to Refuse Service

We may refuse, suspend, or terminate service at any time for:

  • Safety concerns

  • Non‑payment or outstanding balances

  • Abusive or inappropriate behavior

  • Violations of these Terms

18. Governing Law

These Terms and Conditions are governed by the laws of the State of Maryland, United States.

19. Changes to Terms

We may update or modify these Terms at any time. Updates will be posted on our website with the revised “Last Updated” date.

20. Contact Information

For questions or concerns regarding these Terms:

SafeRide NEMT‍ ‍
Silver Spring, Maryland, USA

Email: info@tecqnova.com ‍
Phone:240-595-8176

Manager Name: Tekia Alwolde